The short answer: self-service or one email, and only after the second charge
To cancel a Bioma subscription, log in and use the self-service platform, or email [email protected]. Both routes sit in clause 6.8. But clause 6.5 only opens that window after the second subscription charge. Cancel before it and clause 6.6 asks for the discounts back. Terms read August 31, 2026.
Every clause number on this page comes from Bioma's Terms of Service, in our own rendered dump of August 31, 2026, and from the seller's FAQ read the same day.
The self-service route
Log in on the site where you bought. Clause 6.8 sends site buyers to the account area.
The seller's FAQ says the same thing: "You can cancel the subscription plan yourself via the self-service platform."
The email route
Clause 6.8 also names [email protected] as a cancellation address.
That address is the same one printed in clause 2.1(c) for UAB Bioma Health, the Lithuanian company behind the brand.
Then do it again
If you also have the Bioma app on subscription, one cancellation is not enough.
Clause 6.5 says the two are managed separately and have to be cancelled separately.
Clause 6.5: cancellation opens only after the second charge
This is the sentence that surprises people. It is in capitals in the seller's own document.
"(SUBSCRIPTION CAN ONLY BE CANCELED AFTER THE SECOND SUBSCRIPTION CHARGE IS MADE (AS SPECIFIED IN SECTION 6.6.))"
Read plainly: the discounted first month is not a trial you can walk away from.
Clauses 6.1 and 6.2 add the other half. Every subscription renews automatically, for a period "EQUAL IN LENGTH TO THE MOST RECENT SERVICE PERIOD".
So a six-month plan renews as another six months, not as one.
Source: our rendered dump of the seller's Terms of Service, August 31, 2026. Capitals are the seller's own formatting.
Clause 6.6: cancelling before that charge means returning the discount
Clause 6.5 points at 6.6 for the reason. Here is 6.6, in the seller's words.
"IN CASE THE CLIENT PURCHASED A SUBSCRIPTION AND WISHES TO CANCEL THE SUBSCRIPTION BEFORE SECOND SUBSCRIPTION CHARGE IS MADE, THEN THE COMPANY WILL REQUIRE THE CLIENT TO RETURN ALL DISCOUNTS APPLIED... CLIENTS... WILL BE REQUIRED TO PAY THE DIFFERENCE OF THE SUBSCRIPTION PLAN PRICE AND THE REGULAR PRICE"
The gap between the plan price and the regular price is the size of that bill.
Clause 6.11.2 explains why the gap exists at all: "the special deal (discount) will be applied only for the first charge and any further recurring subscription charges will be charged at regular prices."
We priced that gap for all three plans further down this page.
Two subscriptions, not one: the app and the supplement
The same clause 6.5 carries a second sentence, and it is easy to miss.
"APP SUBSCRIPTION AND SUPPLEMENTS SUBSCRIPTION ARE MANAGED SEPARATELY AND CLIENT WILL NEED TO CANCEL THEM SEPARATELY"
If you only ever bought the jar, this does not apply to you.
If you signed up through a quiz that also enrolled you in the app, cancelling one leaves the other running.
Check both before you assume you are out.
The pause instead: up to 30 days, asked 72 hours ahead
Clause 6.7 offers a middle option, and it answers the "without calling" question too.
A subscription can be paused for up to 30 days. The request has to arrive up to 72 hours before the current period ends, through the same self-service platform.
That is useful if you are simply not through the jar yet.
It is not a way around 6.5. A pause delays the next charge; it does not open the cancellation window early.
Source: Bioma Terms of Service, clause 6.7, our dump of August 31, 2026.
What the second charge costs, plan by plan
Because 6.5 makes you reach the second charge, its size matters.
Bioma prints a discounted first charge and a separate regular price. We captured both.
| Plan | First charge | Regular price printed by the seller |
|---|---|---|
| 1 month | $47.99 | $79.99 |
| 3 months | $105.92 | about $264.78 |
| 6 months | $156.82 | about $392.04 |
Two independent sources give those regular prices, and they reconcile to the cent.
One is the checkout payload field named price: 79.99, 264.79 and 392.05, read September 1, 2026.
The other is the struck per-bottle anchor on the seller's affiliate plans page: $79.99, $88.26 and $65.34 a bottle, read the same day.
We did not buy anything. So we cannot confirm that a real second charge bills exactly these figures.
What we can say is that the seller publishes them as its regular prices, and that 6.11.2 says renewals go to regular prices.
Sources: our render of the seller's checkout on August 31 and September 1, 2026, and the seller's affiliate plans page on September 1, 2026.
A refund is a different clause: 14 days from delivery, sealed jar, $9 label
Cancelling and refunding are not the same request at Bioma, and clause 7 is stricter than the checkout badge suggests.
refund within 14 days from the date of delivery, if the product is "a) unopened and in its original packaging and in a condition fit for resale or b) not as described or faulty"
An opened jar does not qualify. That turns the "14-Day Money-Back Guarantee" badge into a sealed-product return window.
Clauses 7.2 and 7.3 add the mechanics. You notify by email inside 14 days of delivery, and the company supplies a prepaid label costing $9, "deducted from the final refund".
Clause 7.4 sets the wait: 10 to 30 business days after inspection, plus up to 14 working days for the money to show.
And clause 7.1 closes one more door for subscribers. Refunds for unopened product "will only be issued for the initial purchase and not for recurring subscription goods".
Source: Bioma Terms of Service, clauses 7.1 to 7.4, our dump of August 31, 2026.
After you cancel: what clauses 17.6 and 17.7 allow
The terms keep a marketing permission alive after the sale.
Clauses 17.6 and 17.7 allow post-purchase telemarketing, and they name "artificial intelligence (AI) voice agents" among the callers.
They also say that accepting a reactivation offer during such a call can authorise a charge on the card already on file.
So handle any win-back call as a purchase decision, not a courtesy call.
If you agree to something on the phone, check the card statement afterwards.
Source: Bioma Terms of Service, clauses 17.6 and 17.7, our dump of August 31, 2026.
What the terms do not say
A clause-by-clause read has limits, and here are ours.
- No clause states how quickly a cancellation request is processed once you send it.
- No clause names the exact screen path inside the account area, so the self-service flow itself is not something we can transcribe.
- The regular prices above are published figures, not proof of what a future charge will actually bill. Confirming that needs a real purchase, which we did not make.
- The price of the app subscription is not in any document we read, so we cannot say what cancelling it saves.
- Nothing here is legal advice. The seller can change its terms, and the date on our dump is the date to check against.
What is fair in these rules, and what is not
Both columns are our own reading of the seller's documents, not the seller's words.
Working in your favour
- Cancelling never needs a phone call: self-service or email, per 6.8.
- A 30-day pause exists as a softer option, per 6.7.
- Both companies are named with registration codes in 2.1(c), so you know who billed you.
- The checkout has a one-time tab with no renewal at all.
Working against you
- The cancellation window opens only after the second charge, per 6.5.
- Cancelling earlier triggers the discount clawback in 6.6.
- The app and the jar are two separate cancellations, per 6.5.
- The renewal price is not shown on the checkout itself, only in the payload and the anchors.
- A refund needs a sealed jar within 14 days of delivery, per 7.1.
If you want the product without a subscription at all
There are two honest alternatives, and neither is a rival brand we are steering you to.
The first is the same checkout. It carries a one-time tab, starting at $65.99 for one month in our render, with no renewal clause attached.
The second is any probiotic you buy outright, on a shelf or from a pharmacy, where the transaction ends at the till. Before you re-buy either way, it is worth reading what the pooled trials actually measured.
Either way the trade is the same. A subscription buys a lower first price and hands back the timing of your exit.
One-time prices read from the seller's checkout on August 31 and re-verified September 1, 2026.
Questions people also ask
Can I cancel a Bioma subscription before the second charge?
The terms say no. Clause 6.5 opens cancellation only after the second subscription charge, and clause 6.6 requires anyone who tries earlier to return the discounts applied. Both were read in Bioma's own Terms of Service on August 31, 2026.
How do I cancel a Bioma subscription without calling?
Clause 6.8 and the seller's own FAQ both describe cancelling through the logged-in self-service platform, or by emailing [email protected]. Neither route asks you to phone anyone.
Does cancelling the supplement also cancel the app?
No. Clause 6.5 states that the app subscription and the supplements subscription are managed separately, and that the client will need to cancel them separately. Two cancellations, not one.
Can I pause a Bioma subscription instead of cancelling?
Clause 6.7 allows a pause of up to 30 days. It has to be asked for up to 72 hours before the current period ends, through the same self-service platform.
Does cancelling get me a refund for the jar I already have?
That is a different clause. Clause 7.1 gives 14 days from delivery, for an unopened jar in its original packaging, with a $9 prepaid label deducted from the refund. Recurring subscription shipments fall outside the return.
How we built this page
This is a reading of the seller's own documents, not a report of our own cancellation.
- We rendered Bioma's Terms of Service and FAQ ourselves on August 31, 2026, because both pages are drawn by script and do not appear in plain source.
- Every clause number and every quoted sentence above comes from that dump, word for word, in quotation marks.
- Prices come from two renders of the seller's checkout, on August 31 and September 1, 2026, plus the seller's affiliate plans page on September 1, 2026.
- We never bought a subscription and never cancelled one, so no step here is described from personal experience, and we say so instead of implying otherwise.
- Lines marked as ours are ours. Lines in quotation marks are the seller's.